Welcome to the official blog of the Eco Innovation Centre Peterborough
It’s no secret, customers hate call centres and potential clients are often put off from engaging with a company if their first call is routed to a call centre, in short a call centre call answering service is not the best way to represent your company to your customers. Yes, outsourcing your calls can be cheaper and will allow you to receive and transmit a larger volume of calls, but if you’ve ever had the misfortune to be put through to a huge call centre, you’ll know that the experience is almost always a negative one.
There are a whole host of ways in which an outsourced call answering service can alienate customers, irritate clients and generally make everyone unhappy! From difficulties with language barriers to rude staff who clearly would rather be doing anything else than speaking to the caller. Here we’ll be looking at the key failings of a call centre call answering service and the reasons why an Eco Innovation Centre Virtual Office with Call answering just makes good business sense.
A significant number of call centres are not UK based. This means that British customers and clients will be dealing with customer service providers whose first language is not English. This can lead to frustration and irritation for both parties as both struggle to bridge the language barrier. Customers will struggle to get the information they want, while some call centre workers use scripts to handle clients which only leads to more confusion and frustration – especially after the client has spent their valuable time on hold.
In big call centres, you never know who you’re going to be speaking to. It is next to impossible to ensure that every single telephonist is providing a polite and helpful service. This means that you can never be sure what impression you’re giving to your valued customers.
The sheer size of these call centres also means that your call answering service will be extremely impersonal. Your clients are unlikely to ever speak to the same receptionist twice, making it very difficult for you to build good, lasting working relationships with your customers on the front line of your business.
The Eco Innovation Centre alternative
Here at the Eco Innovation Centre Peterborough, we provide a refreshing solution. We believe that a quality call answering service just makes good business sense. So rather than cutting corners to save money but losing your clients and your reputation, invest in Virtual Office solution and reap the benefits. From just £30 (ex VAT) which includes a full Business Address, post forwarding service and unlimited telephone answering (business hours)
To learn more about using an Eco Innovation Centre virtual office and how it can help you take small, risk-free steps into the business world, please browse our site or give us a call on 01733 294 520 today.